So I will no longer be shopping at Barnes and Noble. At Christmas, I received a $15 gift card. I went to purchase The Art of Strategy, another John Kessel recommendation, for $20 at BN.com and noticed the opportunity for free shipping if I spend $25 or more. I searched for another book, Mental Toughness Training for Volleyball, by Mike Voight and Mick Haley, this also cost $20. Total purchase of $40. I compared prices for the exact same books at Amazon and found the total was over $10 cheaper at Amazon. I wrote to firstname.lastname@example.org to inquire if anything can be done about the price difference. Here is their lame response:
Barnes & Noble offers very competitive pricing on many items, resulting in the best value for our customers. However, we do not honor requests to match the prices of our competitors for individual products, and we are unable to adjust the price of your order. We regret any inconvenience, and thank you for your understanding.
Customer Service Representative
Barnes and Noble
I probably would have been satisfied with even a $5 credit, but instead I received this canned response. I even followed up by emailing Barnes and Noble’s Director of E-commerce and the Vice President of E-commerce. It would have been nice to get a reply from an intern at least, but I got nothing. So for $10 they lost me as customer.
Shop Amazon for better deals and better customer service.